DRP activation and crisis management

Switching to emergency mode #

General principle #

When a customer’s crisis unit (PCA Crisis Unit or PRA Crisis Unit) identifies the need to switch to emergency mode, the customer contacts Nuabee using the elements described in the PRA Emergency Mode Activation Procedure (available in the PRA console).

The principle is that a Nuabee contact person calls one of the persons authorized to activate a DRP, as defined in the DRP console.

Depending on the actual or feared risk scenario, this exchange defines whether it is a question of :

• Putting the system on alert so that it can be activated at a later date.
• Immediate switchover to emergency mode.

The perimeter to be activated (full/partial) can also be specified.

Notification mechanisms #

These are different for Open and Non-Open periods, depending on the level of service subscribed by the Customer.

Nuabee confirms to the Customer that the pre-alert has been taken into account by the usual PRA contacts, who are defined in the summary tab of the PRA console.

Real-life activation steps #

The main stages are as follows:

• Step 1: Event response
• Step 2: Implement restart in the cloud
• Step 3: Restart validation
• Step 4: Definition of additional actions.
• Step 5: Organization of return to main site

Step 1: Event response #

Step 2: Cloud reboot implementation #

Step 3: Restart validation #

Step 4: Definition of additional actions #

Step 5: Organization back on the main site #

#